De la Phone provides a turnkey and integrated call Center and CRM solution based on an open systems (standards based) communications platform that will increase the ability to easily integrate voice and data management. Stepping away from complex, expensive, proprietary telephony systems and eliminating the need for proprietary network components and gateways will greatly simplify application integration, infrastructure management and reduce operational costs while laying the foundation for better customer experience.

The marriage of CRM and Callcenter technology should be making people think of
marketing, sales, service desks, call centers and CRM as complementary facets of a single,
customer relationship “bead” threaded across all other operational strings. For example, screen pops with customer information pulled from contact management systems provide call-center reps with insight for resolving callers’ needs – before the phone is answered.

Key Benefits

· Agent Performance Data
· Queue Statistics (Abandon rate, average wait time, etc.)
· Multiple Queues
· Voicemail for agents
· Call distribution logic (Round-Robin, Next-Available Agent, etc.)
· Auto-Attendant & Multi level IVR
· Recording, Monitoring, and Barge features

If you need any further assistance contact us at support@delaphone.com.