DLP - Telephone Banking Solution

The De la Phone DLP Telephone Banking solution offers bank customers direct access to account information and transaction processing using a touch-tone or mobile telephone. DLP Telephone Banking provides a convenient home banking service 24 hours a day, 7 days a week. It handles customers' calls with a professionally recorded voice, prompts the caller by describing available services and information, and then provides the requested information.


No longer are bank personnel burdened answering routine customer questions. If a customer does require personal assistance during regular business hours, the call can be quickly transferred to a customer service representative.




Fig Telephone Banking System Overview



Telephone Banking from De la Phone Technologies provides the latest in telephone banking technology including multi-language capabilities. Its abstract data interface layer allows for integration with a variety of core processors to provide real-time account information and transaction capabilities.


Key Features


  • Customers can access deposit account balances, retrieve transaction information on deposit accounts, cheques paid, debits and credits
  • Transfer funds between deposit account
  • Place stop payment orders
  • Checking/current account balances
  • Inquiry on specific cheques and stop payment request on a cheque
  • Loan account inquiry and loan payment information
  • Cheque rates and yields
  • Cheque order requests
  • Statement request (reprint)
  • Voice messages from customers
  • PIN change
  • Card activation
  • Hot card blocking


Key Benefits

  • Automated responses to routine customer inquires, the ability to transfer funds and an opportunity to promote new products and services
  • Multilingual
  • Cost-effective
  • Easy to implement
  • Provides an accurate reflection of account balances as transactions occur
  • Increases customer loyalty, customer service and satisfaction
  • Eliminates the need for customers to wait for an operator and improves bank resource allocation
  • Provides automated marketing of bank products and services and improves employee efficiency:



If you need any further information contact us at


De la Phone Consultancy

We provide professional services to businesses with expert advice on all aspects of Payment technologies and Mobile Payment convergence. Read More

To find out more about our Payment Transaction solutions please send us an email to :